The Realm Return & Exchange Promise

Return and Exchange Policy – The Jacket Realm

At The Jacket Realm, we are committed to providing the best quality leather jackets and outerwear. If you are not completely satisfied with your purchase, we offer an easy and flexible return and exchange policy to ensure you have a smooth shopping experience.

Easy Returns and Exchanges for Leather Jackets

Return Policy:

  • 30-Day Return Window: We offer a 30-day return period from the date of delivery, so you can shop with confidence.

  • Conditions: All items must be returned unused, unworn, and in original condition with tags and packaging intact.

  • Non-returnable Items: Customized or personalized items, and sale items, are non-returnable.

  • Return Process: To initiate a return, simply contact us via email at contact@thejacketrealm.com with your order details. We’ll guide you through the process and send you a return authorization number.

Exchange Policy:

  • Hassle-Free Exchanges: We offer exchanges for items of the same value or lower within 30 days.

  • Condition of Exchanges: Items must be in unused, unworn, and original condition.

  • Exchange Process: Contact our customer support team at contact@thejacketrealm.com to request an exchange. Our team will assist you in choosing a replacement item and guide you through the return procedure.

Refund Policy for Leather Jackets and Outerwear

  • Refund Method: Once we receive your returned item, we will process your refund within 7-10 business days to the original payment method.

  • Shipping Charges: Shipping fees are non-refundable. Return shipping will be the responsibility of the customer unless the return is due to an error on our part or defective merchandise.

  • Refund Eligibility: Refunds will only be processed once the returned product is inspected and confirmed to meet our return conditions.

How to Return or Exchange Your Leather Jackets

  • Contact Us: Reach out to our customer support at contact@thejacketrealm.com with your order number and reason for return or exchange.

  • Return Instructions: We will provide you with the return address and a return authorization number.

  • Ship the Item Back: Once you’ve received the return instructions, ship the item back using a trackable shipping method.

  • Refund or Exchange Processed: After we receive the returned item, your refund or exchange will be processed immediately.

For more information, please read our Shipping Info and Terms & Conditions.