At The Jacket Realm, we understand the importance of trust when shopping for leather jackets online. Our goal is to provide a smooth, transparent, and risk-free shopping experience for every customer. This Refund & Order Cancellation Policy outlines how we handle refund requests and order cancellations with complete professionalism and care.

We aim to deliver exactly what you ordered – premium quality leather jackets that match the product description and your expectations. However, in rare circumstances where things don’t go as planned, we offer refunds under the following conditions:

• You received a damaged, defective, or wrong item.

• The item delivered does not match the product description.

• Your order was canceled within the allowed time.

• The product was out of stock after payment was made.

• To initiate a refund request, contact us within 48 hours of receiving the product by emailing contact@thejacketrealm.com.

• Provide your order number, a clear reason, and photo proof (if applicable).

• Our quality team will inspect the issue and respond within 2–3 business days.

• Refunds will be issued to your original payment method.

• Please allow 7–10 business days for processing after approval.

• We do not issue cash refunds.

What’s Not Eligible for Refund?

• Custom-sized or personalized jackets

• Orders where the customer selected the wrong size

• Minor variations in color, texture, or grain (as natural leather may slightly vary)

• Orders that were delivered correctly as described

• Shipping charges are non-refundable unless the mistake was on our part

We begin processing orders quickly to maintain fast delivery timelines. Hence, cancellations are only allowed under strict conditions:

• You can cancel your order within 12 hours of placing it by emailing contact@thejacketrealm.com with your order details.

• After 12 hours, the order enters processing or production and cannot be canceled.

• Custom orders, including specific sizing or design modifications, cannot be canceled once confirmed.

• Any cancellation request made after the allowed window will be denied.

If you’re unsure about your eligibility for a refund or need help canceling an order, contact our customer care team at contact@thejacketrealm.com. We respond quickly and aim to resolve all queries professionally.

For more details, you may also review our:

• Shipping Information

• Terms & Conditions